Empathy

  • Look at each other – you have to see it to know what to do. Look to social media to absorb and reply, but don’t forget the power of 1:1 interaction. Sallie Krawcheck, CEO & Co-Founder, Ellevest; past president Global Wealth & Investment Management, Bank of America
  • Listen carefully to what other people need and figure out ways to deliver before you are asked specifically to do so. Nisha Agarwal, Commissioner, NYC Mayor’s Office of Immigrant Affairs
  • In creating products, leading teams and running our families, we need to really listen to and understand what the other person’s emotional experience needs to be. Elisa Jagerson, CEO and Owner, Speck Design
  • Listen deeply, take the time to get to the essence. The simple message is the most effective and often requires the greatest investment of attention and preparation. Leslie Koch, President & CEO, Trust for Governor’s Island
  • In setting your priorities and establishing boundaries, look for ways to make this not about “me” but about “us.” How does what I am hoping to achieve benefit others? Dr. Stew Friedman, founding director Wharton’s Work/Life Integration Project
  • Nobody in the organization is invisible – listen with your heart and your mind to the needs of staff at every level. Anne Papageorge, University of Pennsylvania: Planning; Design and Construction; Facilities Operations, Maintenance, Utilities; and Real Estate Operations and Development