Work-related seminars address specific organizational, departmental, management, group and/or individual issues.
Julie Kantor customizes these trainings to address specific work needs.

NEEDS ASSESSMENT
Situations may arise which indicate a problem within your organization. Julie Kantor can assess the problem areas and identify potential cause(s). Included with the needs assessment will be recommendations for rectifying the situation.

MANAGEMENT TRAINING: Leading and Communicating
Today's manager is perhaps the most changing person in today's workforce. Affected by economic, corporate, organizational and/or department changes, managers must learn new ways to lead and increase productivity. Managers may excel at the job him/herself, but have difficulty motivating others to perform at high levels. Managers may need to learn to see themselves more objectively as communicators and identify the communication skills they need to improve. Manager training, diverse in scope, addresses specific needs of your company. Sample topics include:
" Setting and achieving goals
" Purpose vs. mission?
" Delegating effectively
" Moving from manager to leader
" Successful Negotiating

CONFLICT RESOLUTION: Getting To Win-Win
Successful working relationships yield productive employees. Conflict among a group can paralyze a group's productivity and could even cause destructive efforts to the company. Unresolved conflict between two people frequently spreads to others: concentration, creativity, and morale go down; mistakes and absenteeism go up. Conflict resolution teaches employees essential steps involved in building new understandings of old tensions. Specific solutions are generated to enable participants to move past differences.

SUPERVISORY TRAINING: Coaching, Counseling and Discipline
Succeeding as a supervisor requires an ability to address daily challenges. Employees have diverse needs and effective supervisors address these needs in a proactive manner. Enabling employees to fulfill job requirements is the goal for every supervisor. Supervisory training provides tailored skill development for your organization. Sample topic areas include:
" Transitioning to supervisor
" Hiring and training new employees
" Discipline: The How To's
" Coaching star performers; counseling poor performers
" Setting and communicating expectations

PERFORMANCE APPRAISAL: Discipline or Staff Development Tool?
Successful management involves objective employee evaluations and providing staff with specific, non-judgmental and job-related feedback. This training provides managers and supervisors with tools to review their direct reports in a productive manner. Feedback strategies, including verbal, nonverbal and environmental issues will be discussed. Training will be based on current performance appraisal at your company, or assistance will be provided to develop a standardized appraisal system. Legal issues will be addressed and clarified.

GIVING AND GETTING FEEDBACK
Personal and professional growth inevitably involves giving and receiving feedback. This seminar provides tactics for easing the feedback loop and enhancing effectiveness. Topics covered include: constructive vs. destructive feedback, obstacles to giving and getting feedback, using words, affect and actions.

STRESS MANAGEMENT:
Stress and What You Can To Do About It
Stress is a fact of life on the job and off. New skills to manage this new level of stress are necessary. This seminar teaches how to identify and effectively cope with the demands of work. The physiology and personal signs/symptoms of stress, and a proactive approach to stress management will be presented. Relaxation techniques can be taught including the opportunity to experience progressive relaxation. Personal coping profiles will be explored.

CHANGE MANAGEMENT: Managing the Seas of Change
Reorganization has become a common experience; and life events are inevitable for everyone. Reorganization and life events mean change, and change can be difficult. This seminar presents successful ways to "weather" organizational and/or personal change. Passive, reactive and proactive approaches will be discussed. Participants will have the opportunity to evaluate current coping styles and generate new approaches to change.

CONTROLLING ANGER AND USING IT WISELY
If strong emotions, like anger, aren't dealt with and managed appropriately, they may prompt us to explode with behaviors we may later regret. This seminar seeks to educate participants on the nature of anger, its triggers, and productive ways of managing this strong emotion. Participants will have the opportunity to explore their own behavioral and emotional anger patterns. Alternative and effective interaction patterns will be presented.

TIME MANAGEMENT: Develop a Personal System
Many people become overwhelmed by the many tasks and conflicting demands presented in a day. Time management skills may be known, but not used. Participants review time management techniques including prioritizing, negotiating needs, short- and long-term goal setting. Common pitfalls of time management systems will be explored. Individuals will be able to assess personal skills and identify problem areas. New strategies for self-management will be presented.

BALANCING LIFE ON AND OFF THE JOB
Boss, co-worker, parent, friend, child, shopper, jogger, cook, socialite . . . The many roles we juggle on a daily basis can create conflict and stress. This seminar identifies role conflicts we all cope with. Strategies for successful negotiation of competing demands of working adults will be generated. So, what do you do when you need to work late and you were supposed to be home early?

THE POWER OF POSITIVE THINKING: Maximizing Your Potential
Demand. Challenge. Problem. Opportunity. The words we use affect how we feel and what we do. Thinking patterns have proven to impact stress, emotions, success and productivity. Connections among thoughts, feelings and actions will be explained. Participants will have the opportunity to assess their own thinking styles and to identify techniques to transform their problems into challenges to be met and mastered.

EMOTIONAL INTELLIGENCE: Interpersonal Effectiveness
Emotional Intelligence (EQ) is an essential component to success within the corporate structure. This seminar explains the components of EQ (e.g. Adaptability, Interpersonal and Mood) as they apply to each individual. Participants will have the opportunity to assess their EQs and learn strategies for maximizing personal effectiveness with the restructuring of particular skills for the workplace.

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EMAILS: Writing Effectively and Understanding their Advantages and Pitfalls
Emails are now the essence of communication. Well-written emails yield productive and efficient functioning within the workplace. Given their prolific use, successful individuals write succinct emails, which are clear in communicating what they need themselves, and what they need from the recipient. In addition, while email has replaced many spoken exchanges, there is critical difference between the two. Participants will learn how to write effective emails, learn the pitfalls and have the opportunity to review their own emails.

PRESENTATION SKILLS: Understanding Your Audience, Preparing Yourself
Many people would rather die than give a presentation. . . Yet employees are required to present formal speeches to large audiences, deliver sales promotions to small groups, and run informal meetings. Armed with knowledge of facets impacting communication during presentations, participants can build self-confidence and deliver more effective presentations. Examples of training topics are: moving from anxiety to control, nonverbal communication and questions - making the most out of what you control the least.

CUSTOMER SERVICE: Meeting and Exceeding Customer Needs
Effective customer service is the cornerstone of a business' success. Whether serving internal or external clients, employees providing superb customer service are crucial to an organization. Customer service training teaches employees to be proactive in their approach with clients. The result is enhanced morale and productivity. Broad spectrums of topics comprise the skills required for quality customer service. E.g. setting expectations, relationships matter, listening as a tool, and telephone strategies. Specific content will be tailored to your company.

DEALING WITH DIFFICULT PEOPLE
Difficult people present themselves in diverse ways; yet their impact on others is similar. The negative behavior frequently gets internalized by the employee. Difficult people can leave employees feeling stressed and incompetent. Learning to effectively deal with difficult people empowers employees to professionally handle these individuals and minimize negative impact upon themselves. Examples of topics are: difficult people vs. difficult situations, profile types, resolving problems and avoiding conflicts.

ASSERTIVENESS TRAINING: The Spectrum of Communication
These days, just about everywhere you go, you hear: "Just do it." Many people would "go for it" if they only knew how. In this seminar, participants will have the chance to learn the nuts and bolts of getting what they want through more assertive communication. Assertive does not mean aggressive. Differences between assertive and aggressive behaviors will be explained. Participants will re-evaluate their current approaches to getting their needs met. New assertive skills will be identified and practiced.

COMMUNICATION TRAINING: Making Different Mediums Wok
E-mail, voice mail, faxes, and occasionally face-to-face meetings. . . Communication has become a daunting aspect of work. This seminar addresses different issues involved in multi-media communication. Topics covered include one-way versus two-way communication, verbal and nonverbal messages, metamessages, and urgency versus importance issues. Individual communication pitfalls will be identified. Techniques for effective communication with direct reports, clients, co-workers and bosses will be presented.

EFFECTIVE COMMUNICATION: Listen, and Then You Will Be Heard
Successful communication involves speaking clearly and actively listening. The key to effective interaction is understanding your audience and how s/he receives your message. Each participant will evaluate her/his interaction patterns and identify more effective ways to communicate. Verbal and non-verbal aspects of communication will be explored. Communication techniques to be explained include clear speech, active listening, and joint problem solving.

MEN AND WOMEN: Communication That Works
Men and women have long expressed frustrations with each other, whether working together or involved in relationships. This workshop looks at behavioral, thought and interaction patterns in men and women. To minimize misunderstandings, differences in verbal and nonverbal tendencies will be explored. Identifying communication patterns, including differences in focus, perception and expression, will be discussed to enable participants to better understand each other.

TEAM BUILDING: Aligned On Purpose
Human capital is your organization's most valuable asset. Employees working together and mutually supporting each other yield high productivity. Team efforts can be thwarted by one individual within the team, technological advances, work environment changes, management, product or client issues, interpersonal dynamics, etc. This seminar is designed to meet departmental and/or team-related concerns. Team building and team subverting behaviors will be identified. The team's stage of development will be explored with the group. Skill training will be offered to address specific productivity and interpersonal issues. Examples include: individual vs. group goals, the work in teamwork and team player styles.

DIVERSITY: Giving and Getting Respect
Demographics of workplace environments continue to demonstrate more and more diversity. Managers and employees are required to respond to changing cultures, attitudes, and behaviors. Cultural, language, or physical appearance differences may create a climate of tension or mistrust. These cultural collisions may upset performance productivity, and, in turn, reduce the bottom line. This seminar provides an opportunity for participants to address assumptions and clarify complicated cultural interactions in the workplace.

SEXUAL HARASSMENT: The Law, Reality and the Workplace
Acceptable and unacceptable behavior in the workplace has been defined by the Supreme Court of the United States. Many employees and managers are unaware of the legal guidelines for workplaces. This seminar educates participants about harassment laws and translates the laws into practical realities for the group. Issues such as intent versus impact, hostile work environment, employees and management's responsibilities are discussed. Techniques for successful resolution of problem situations are identified.

MANAGE UP: Relationships That Work
In the office, people succeed when they achieve successful working relationships with people above and below them in the hierarchy. Creating a productive working relationship with your boss involves understanding yourself AND your boss. Effective employees accept the responsibility to create and maintain this relationship. This seminar explores different types of power and identifies key ingredients of successful working relationships.

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THE EARLY YEARS: What to Expect (Birth to 3)
Infants and toddlers are rapidly growing and changing. Infants confront issues of trust and attachment, and toddlers begin the journey of separation ("No"). Critical childhood and parenting issues are discussed for these adorable and smart little people. Child norms in play, behaviors, and emotions are reviewed. Guidelines for meeting the challenges of parenting young children will be presented.

INDEPENDENCE AND MASTERY: Your Preschooler and You (3 - 5)
Preschoolers begin to assert their independence and strive to master their environment. As they let their parents know, "I'll do it", parents have the daunting job of helping their child handle new abilities. Decision-making and self-awareness concerns of preschoolers will be explored. Successful parenting approaches are discussed.

MIDDLE CHILDHOOD: Your Child and the Outside World (6 - 12)
Children in middle childhood are involved in many 'systems' beyond the family. Other systems of importance to a child are the school, peer group and extra-curricular activities. Information to assist parents with the interface between his/her child and these systems will be discussed. Developmental issues and parenting challenges will be highlighted.

UNDERSTANDING YOUR ADOLESCENT: Perceptions of 13 - 19 Year Olds
Adolescence is a time for independence and emotional growth. Growth includes developing a solid sense of self and separating from one's family. This may translate into difficult times for a parent and child. Understanding how teenagers think and feel is crucial for parents to assist their children through their teenage years. Emotional, intellectual and social perspectives of a teenager are presented. Parenting tips and strategies for negotiating this challenging period are discussed.

ENHANCING YOUR CHILD'S SELF-ESTEEM
Nobody teaches us how to be good parents. It's expected we know how to raise confident, well-adjusted children - children who will grow into independent, accomplished adults. However, building self-assurance in children takes work, skill, and lots and lots of patience. Participants will have the opportunity to learn specific ways to foster self-esteem in their children. Children's varying needs over the course of their development and the parent's role in meeting them will be identified.

EFFECTIVE DISCIPLINE: A Guide to Successful Parenting
Parents are called upon daily to guide, nurture and support their children in ways that have great potential impact on their children's futures. This workshop teaches parents how to effectively discipline children; and that translates into effectively teaching children. Discipline, punishment, reinforcement and problem solving are some of the parenting strategies to be discussed. Techniques presented for dealing with positive and negative behaviors will enable parents to address a variety of situations.

BECAUSE I SAID SO: Improving the Way You Talk to Your Kids
This seminar focuses on the various ways parents can improve the relationships they have with their children by more deeply understanding the differences between adult and child communication. Also, parents learn concrete methods to improve both verbal and non-verbal messages, listening skills, and how to make children feel understood through reflection. Parents will practice new skills and learn new approaches to old problems.

CHALLENGES OF BEING A SINGLE PARENT
Approximately 60% of American children are likely to spend some time in a single-parent home. Despite these numbers, single parents often feel there are few supports to guide and assist them. This seminar is designed to offer single parents survival techniques and resources to help make a difficult job a bit less daunting. Children's perspectives are presented.

HOW TO BE A HOMEWORK HELPER
Homework is a part of every child's day and frequently becomes a part of every parent's day. A parent's role in his/her children's homework is confusing at best. This seminar includes tips to help children concentrate on tasks, develop study habits, prepare for tests and organize work. Learning styles, reinforcement techniques and do's & don'ts for homework will be reviewed.

OVERPROGRAMMING YOUR CHILD: Too Much Of A Good Thing?
Soccer, dance, tutoring, karate, art, band. . . With so many enrichment opportunities for our kids, how do you pick what is right for your child? Topics covered include: Scheduling - how much?, Choices - Whose?, and Stress in children.

THE IMPACT OF TV
Children spend enormous amounts of time watching television. TV frequently becomes a baby-sitter, entertainer or teacher. Television teaches values, how to behave, what to think, and what to buy. The powerful influence of TV has been documented in research. What parents can do to address these issues will be discussed; including family values, limit setting, and role models.

DRUGS AND ALCOHOL: Facts Every Parent Should Know
Armed with information, parents can successfully fight the war on drugs. Commonly used and abused substances will be identified and discussed. The effect upon behavior, emotions and physical health will be enumerated. Specific signs and symptoms of substance abuse in children and adolescents will be highlighted.

RAISING DRUG-FREE KIDS: You Can Make a Difference
Children use drugs for many different reasons. A child may use drugs to meet socialization needs or just to take a risk. Understanding why a child may use drugs enables a parent to address an underlying problem or issue. With this knowledge, parents can provide children with tools to cope with their environment.

TEACH YOUR CHILD TO THINK
Effective parents teach their children how to think more often than what to think. Armed with problem-solving skills, children feel better about themselves and can handle the plethora of challenges they face. Whether on the playground, at dinner, or in class, parents can give their children skills to cope with life. This seminar teaches problem-solving strategies that will last a lifetime.

TIME MANAGEMENT FOR THE WORKING PARENT
Negotiation of work-family demands involves review of self- management techniques, goal-setting, prioritizing, planning and scheduling. In addition to learning time management strategies, participants will explore time-wasters, timesaving tips, and stress reducers. Participants will have the opportunity to create a personal system to manage work and family priorities.

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